Hair devices purchased through Fall In Love Beauty & it’s authorized independent retailers are eligible for a lifetime warranty once your product has been registered.

You have 14 days from the date of purchase to register your product. Warranty does not apply to any items purchased at an unauthorized retailer like Amazon or eBay or any website are not www.fallinlovebeauty.com

On the website click on the Lifetime Warranty link to register your product. Fill out the form completely and select the “Submit” button to complete your request. You will receive a confirmation. Please remember you have 14 days from the date of purchase to register your product. Warranty does not apply to any items purchased at an unauthorized retailer.

In an unlikely event your item becomes damaged, stopped working properly, or is defective: First, please make sure your hair device is registered, if not please register it. Then ship your product to the address provided in the Pamphlet inside of the box. You can also find the address when you complete the “Request Exchange under Warranty” link. Please keep your tracking number when you ship you product, and make sure it is packed well in a sturdy cardboard box. Exchanges after 30 days of purchase: Exchanges after 30 days of purchase are subject to a minor shipping & handling fee. Shipping and handling fees, please see the price list below. Payment can be made online, when you complete the warranty exchange form. Exchanges within the 30 days of purchase**: Once we receive your device back, it will be inspected by our Customer Service Department. If it is determined that your claim is the result of a manufacturer’s defect and caused by normal use, we will replace your device and you ship a new one immediately***. Shipping* & Handling Charge: $39.99* *Shipping rates are for the continental US only. International shipping rates may vary. Please contact our customer service by email: fallinlovebeauty@gmail.com BEFORE shipping your tool to us. **If we determine that your warranty claim is NOT the result of a manufacturer’s defect or caused by unintended use, you will be responsible for paying to have your iron shipped back to you. ***If your device qualifies under warranty, it will be replaced by the same size and color. If the same color and size is no longer available, it will be replaced by one of similar size and color and will not be of lesser MSRP value. Requested substitutions will not be honored